At Shiningbabe, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-15 business days from the date that it is placed.
PROCESSING/SHIPPING TIME:
Processing time before shipment: 1-5 Business Days depends on the number of items ordered
Standard Shipping: 9-15 Business Days
Express Shipping: 2-4 Business Days
SHIPPING DELAY:
Since our factory was required by the local government to stop production in February to control the COVID-19 epidemic, some items took a long time to replenish inventory. This will cause delays in the delivery of some orders. We beg for your understanding and patience.
PAYMENT CONFIRMATION:
A confirmation email will be sent to you once the order is authorized and verified. If you have not received the order confirmation email, please check if the email address you left us is correct or check your spam.
Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
PROCESSING:
It normally takes 1-5 business days to process your order. Please note that holidays & weekends are not included.
It takes longer for us to process pre-ordered items, usually we will indicate it in the variant option.
If items are prepared in 24 hours in your order ,then we can ship it in one day.
SHIPPING:
Shipment takes approximately 3 to 15 business days to reach destination countries.
Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time
DELIVERY:
If you want to track your order, please click Track Order and enter your tracking number for tracking details.
SHIPPING DELAYS:
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
Usually it takes about 20-30 days to some Countries other than the United States and Canada,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy
Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
Return Policy
- Items can be returned or exchanged within 15 days from the day of receipt. Please note that Swimsuit, lingerie, bodysuits, swimwear, jewelry, and accessories cannot be returned.
- You can call the post office to arrange a collection or drop off at your nearest post office. You will be responsible for covering the shipping costs to return your item(s).
- If you have received incorrect items or damaged items. Please take clear photos and contact our customer service as soon as possible. We will re-ship or refund compensation for you according to the specific situation.
- Before sending back the products, please contact our customer service first for return address.
Return Conditions
- For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
- For items with quality issue or items are incorrect, please contact our customer service with some clear photos to show the problem. Once confirmed, return address will be send to you immediately.
For below circumstances, customers could contact us for return or refund:
1) Received wrong or damaged item(s)
2) Received faulty item(s)
3) Don't like the item(s). (We do not reimburse the return shipping cost)
Return Process
Please carefully follow our return process to minimize any delays:
- If you want to return, please contact our customer service stating your:
- Order number
- SKU number or product name
- Reason for return
- Our customer service team will respond to your request within 24 hours. (In business day)
- Please return the items to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
- Once we have received the returned item(s), we will email you and arrange refund or exchange as requested immediately.
Important Notice
- Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
- Please make sure you don't include non-shiningbabe items in your return package by accident. We will not be responsible for sending those items back to you.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.
Return address and refund
- You will need to send your returning products to our warehouse. Please always Contact Us: service@shiningbabe.com and provide the information. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
- Refunds will be processed within 24 hours after we receive your package. The refund will be issued to the original payment account that you used to pay for the order. Please be noted that the original shipping fee and insurance fee are non-refundable. We will notify you by e-mail immediately after completing the refund operation on our side. The specific refund arrival time will be determined by paypal or bank processing speed
