15% OFF Over $69, Code: SAN69
20% OFF Over $109, Code: SAN109
25% OFF Over $159, Code: SAN159
Heel Height: 0.5.cm
At Shiningbabe, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 10-20 business days from the date that it is placed.
Processing time before shipment: 1-5 Business Days depends on the number of items ordered
Standard Shipping: 10-15 Business Days
Expedited Shipping: 8-10 Business Days
Express Shipping: 2-4 Business Days
Since our factory was required by the local government to stop production in February to control the COVID-19 epidemic, some items took a long time to replenish inventory. This will cause delays in the delivery of some orders. We beg for your understanding and patience.
A confirmation email will be sent to you once the order is authorized and verified. If you have not received the order confirmation email, please check if the email address you left us is correct or check your spam.
Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
It normally takes 1-5 business days to process your order. Please note that holidays & weekends are not included.
It takes longer for us to process pre-ordered items, usually we will indicate it in the variant option.
If items are prepared in 24 hours in your order ,then we can ship it in one day.
Shipment takes approximately 3 to 15 business days to reach destination countries.
Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time
If you want to track your order, please click Track Order and enter your tracking number for tracking details.
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
Usually it takes about 20-30 days to some Countries other than the United States and Canada,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy
Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
For below circumstances, customers could contact us for return or refund:
1) Received wrong or damaged item(s)
2) Received faulty item(s)
3) Don't like the item(s). (We do not reimburse the return shipping cost)
Please carefully follow our return process to minimize any delays:
Return address and refund